Privacy Policy

1. Introduction & Commitment to Privacy

RoofExpertUSA ("we," "our," or "the Service") operates the website located at https://batonrougela.roofexpertusa.com/. We are committed to protecting the privacy and personal information of visitors and property owners who utilize our emergency roofing referral dispatch website. This Privacy Policy details our practices regarding information collection, storage, use, and disclosure when you access our website or contact our emergency telephone dispatch desk.

2. Information We Collect

Because our website operates strictly with zero web forms, we do not collect personal identifying information (PII) through digital text fields, email forms, or contact submissions on this site. Information collection is limited to:

• Telephone Call Communications: When you initiate a phone call to our dispatch number at (888) 208-4155, our telephone system records your caller ID, telephone number, call duration, and the date and time of the call. During call intake, you voluntarily provide your physical service address, property description, and roofing damage details to facilitate contractor referral matching. Calls may be recorded or monitored for quality assurance and training purposes.
• Technical Server Log Information: Like virtually all standard web servers, our hosting infrastructure automatically collects non-personally identifiable technical logs, including your internet protocol (IP) address, browser type, operating system, referring URL, pages viewed, and access timestamps.
• Cookies & Analytical Tokens: We may utilize minimal, privacy-conscious session cookies to ensure proper website routing, responsive layout rendering, and anonymous aggregate traffic metrics. We do not sell tracking cookies or provide user profiles to third-party data brokers.

3. How We Use Your Information

Information collected through telephone triage and server access is used solely to fulfill the operational purpose of our emergency referral service:

• Facilitating immediate referral matching with independent local roofing contractors operating in Baton Rouge and surrounding parishes.
• Communicating property location and damage descriptions to the matched independent service provider to expedite their emergency response.
• Monitoring telephone network performance and dispatch routing efficiency.
• Maintaining server security, preventing malicious automated traffic, and ensuring reliable website uptime.

4. Information Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal information to third-party marketers or data aggregators. Information is shared strictly under the following operational circumstances:

• Independent Service Providers: To facilitate your emergency roofing request, we transfer your telephone contact details, service address, and damage description directly to the independent roofing contractor matched with your request.
• Telecommunications & Infrastructure Vendors: We utilize secure telecommunications carriers, cloud routing systems, and web hosting providers to maintain our 24/7 telephone infrastructure.
• Legal & Regulatory Compliance: We may disclose information if required to do so by subpoena, court order, or applicable federal or Louisiana state law, or to protect the safety, rights, and property of our users or the public.

5. Data Security & Retention

We implement industry-standard technical and operational safeguards—including SSL/TLS data transmission encryption, restricted database access, and secure telecom routing protocols—to protect call logs and technical records from unauthorized access, alteration, or disclosure. We retain telephone referral logs only as long as necessary to facilitate service coordination and satisfy standard legal and accounting compliance requirements.

6. Third-Party External Links

Our website may contain links to external third-party resources, such as Google Maps reference coordinates. We are not responsible for the privacy practices, content, or data policies of external websites. We encourage users to review the privacy statements of any linked third-party sites they visit.

7. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy periodically to reflect operational, technological, or legal modifications. Any revisions will be published directly on this page with an updated effective date. Continued use of our website or dispatch telephone number following posted modifications signifies your acknowledgment and acceptance of the revised terms.

8. Contact Information

If you have questions or inquiries regarding our privacy practices or data handling, please direct communications to our administrative reference desk: RoofExpertUSA, 6743 Sevenoaks Ave, Baton Rouge, LA 70806 (Administrative dispatch routing reference only; strictly no customer walk-ins). Telephone inquiries: (888) 208-4155.